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Visual Process Mapping: Rethinking Workflows with a Pencil

Organisations often need to understand, analyse and improve their processes. Different departments must then form a common picture in process optimization workshops: Where does our process begin and where does it end? What are secondary processes and interfaces? How deep do we have to go into the details? In this post, bikablo explores how to find a common language for this.

“What do these boxes and arrows have to do with me?”

There are established techniques, codes and presentation forms for process documentation. They work for process experts, e.g. Lean Six Sigma consultants. For everyone else who has the knowledge for change inside them, such diagrams are often an incomprehensible “visual foreign language”. They lack emotion, dynamics and clarity. And they are created on the computer, not in dialog.

How do you encourage stakeholders to participate and be creative?

According to neurobiologist Gerald Hüther, logical thinking alone is not enough to understand complex relationships and make wise decisions. We need a unity of thinking, feeling and acting; rationality and emotionality; spirit, soul and body. “There is no problem that can’t be helped with a picture,” says visualisation author Dan Roam (“Explained on a Napkin”). And so, at bikablo, we have developed techniques, methodological approaches, and a visual vocabulary that makes designing workflows an exciting, joyful, creative, and insightful learning journey – with pen in hand, of course!

In bikablo’s Visual Process Mapping training (part of the Visual Facilitator Curriculum), people involved in processes learn to rethink and visualise workflows. With the help of a quick and applicable drawing technique (“bikablo quick and dirty”) we establish immediate relevance and visualise concrete problems. For this purpose, we convey success factors for different process levels and reflect on the resulting visualisations in the learning group.

Bikablo’s visual procesmapping upcoming June 13th and 14th will be facilitated by Andrea Wendt, a well seasoned Bikablo trainer and facilitator, with as well as an Agile at Volkswagen. This language during the training is English, a Dutch speaking trainer will also be present.

Practical information

  • Training days:

    9:00 a.m. - 5:00 p.m.

  • Length:

    2 days

  • Location

    Nijmegen, Netherlands

  • Including:

    lunch, use of materials and discount code for Neuland Markers

  • Costs

    €945,- per person (excl. VAT)

  • Group size:

    7-12 persons

  • Objective:

    Certificate of participation